Our Commitment to Trust and Safety
<p>
At Pornhub, nothing is more important than the safety of our community. Our core
values such as inclusivity, freedom of expression and privacy are only possible
when our platform is trusted by our users. This is why we have always been committed
to eliminating illegal content, including non-consensual material and child sexual
abuse material (CSAM). Every online platform has the moral responsibility to
join this fight, and it requires collective action and constant vigilance.
</p>
<p>
Over the years, we have put in place robust measures to protect our platform
from non-consensual content. We are constantly improving our trust and safety
policy to better flag, remove, review and report illegal material. While leading
non-profit and advocacy groups recognize that our efforts have been effective,
we know there is more to do.
</p>
<p>
In April 2020, we retained outside experts to independently review our compliance
program and make recommendations that focus on eliminating all illegal content
and achieving a “best-in-class” program that sets the standard for the technology
industry.
</p>
<p>
Today, we are taking major steps to further protect our community. Going forward,
we will only allow properly identified users to upload content. We have banned
downloads. We have made some key expansions to our moderation process, and we
recently launched a Trusted Flagger Program with dozens of non-profit organizations.
Earlier this year, we also partnered with the National Center for Missing &
Exploited Children, and next year we will issue our first transparency report.
Full details on our expanded policies can be found below.
</p>
<p>
If you wish to report any content that violates our terms of service, including
CSAM or other illegal content, please click
<a href="https://www.pornhub.com/content-removal" target="_blank" rel="noopener"><strong>this link</strong></a>.
</p>
<div class="callout callout--transparent">
<p>
<strong>1. Verified Uploaders Only</strong>
</p>
<p>
Effective immediately, only content partners and people within the Model
Program will be able to upload content to Pornhub. In the new year, we will
implement a verification process so that any user can upload content upon
successful completion of identification protocol.
</p>
<p>
<strong>2. Banning Downloads </strong>
</p>
<p>
Effective immediately, we have removed the ability for users to download
content from Pornhub, with the exception of paid downloads within the verified
Model Program. In tandem with our fingerprinting technology, this will mitigate
the ability for content already removed from the platform to be able to return.
</p>
<p>
<strong>3. Expanded Moderation </strong>
</p>
<p>
We have worked to create comprehensive measures that help protect our community
from illegal content. In recent months we deployed an additional layer of
moderation. The newly established “Red Team” will be dedicated solely to
self-auditing the platform for potentially illegal material. The Red Team
provides an extra layer of protection on top of the existing protocol, proactively
sweeping content already uploaded for potential violations and identifying
any breakdowns in the moderation process that could allow a piece of content
that violates the Terms of Service. Additionally, while the list of banned
keywords on Pornhub is already extensive, we will continue to identify additional
keywords for removal on an ongoing basis. We will also regularly monitor
search terms within the platform for increases in phrasings that attempt
to bypass the safeguards in place. Pornhub's current content moderation includes
an extensive team of human moderators dedicated to manually reviewing every
single upload, a thorough system for flagging, reviewing and removing illegal
material, robust parental controls, and utilization of a variety of automated
detection technologies. These technologies include:
</p>
<ul>
<li>
CSAI Match, YouTube’s proprietary technology for combating Child Sexual
Abuse Imagery online
</li>
<li>
Content Safety API, Google's artificial intelligence tool that helps
detect illegal imagery
</li>
<li>
PhotoDNA, Microsoft’s technology that aids in finding and removing known
images of child exploitation
</li>
<li>
Vobile, a fingerprinting software that scans any new uploads for potential
matches to unauthorized materials to protect against banned videos being
re-uploaded to the platform.
</li>
</ul>
<p>
If a user encounters a piece of content they think may violate the Terms
of Service, we encourage them to immediately flag the video or fill out the
<a href="https://www.pornhub.com/content-removal" target="_blank" rel="noopener"><strong>Content Removal Request Form</strong></a>,
which is linked on every page.
</p>
<p>
Our policy is to immediately disable any content reported in the Content
Removal Request Form for review.
</p>
<p>
<strong>4. Trusted Flagger Program </strong>
</p>
<p>
We recently launched a Trusted Flagger Program, a new initiative empowering
non-profit partners to alert us of content they think may violate our Terms
of Service. The Trusted Flagger Program consists of more than 40 leading
non-profit organizations in the space of internet and child safety. Our partners
have a direct line of access to our moderation team, and any content identified
by a Trusted Flagger is immediately disabled. Partners include: Cyber Civil
Rights Initiative (United States of America), National Center for Missing
& Exploited Children (United States of America), Internet Watch Foundation
(United Kingdom), Stopline (Austria), Child Focus (Belgium), Safenet (Bulgaria),
Te Protejo Hotline - I Protect You Hotline (Colombia), CZ.NIC - Stop Online
(Czech Republic ), Point de Contact (France), Eco-Association of the Internet
Industry (Germany), Safeline (Greece), Save the Children (Iceland), Latvian
Internet Association (Latvia), Meldpunt Kinderporno - Child Pornography Reporting
Point (Netherlands), Centre for Safer Internet Slovenia (Slovenia), FPB Hotline
- Film and Publication Board (South Africa), ECPAT (Sweden), ECPAT (Taiwan).
</p>
<p>
<strong>5. NCMEC Partnership </strong>
</p>
<p>
Last year, we voluntarily partnered with the National Center for Missing
& Exploited Children (NCMEC) in order to transparently report and limit
incidents of CSAM on our platform. In early 2021, NCMEC will release our
total number of reported CSAM incidents alongside numbers from other major
social and content platforms. We will also continue to work with law enforcement
globally to report and curb any issues of illegal content.
</p>
<p>
<strong>6. Transparency Report</strong>
</p>
<p>
In 2021, we will release a Transparency Report detailing our content moderation
results from 2020. This will identify not just the full number of reports
filed with NCMEC, but also other key details related to the trust and safety
of our platform. Much like Facebook, Instagram, Twitter and other tech platforms,
Pornhub seeks to be fully transparent about the content that should and should
not appear on the platform. This will make us the only adult content platform
to release such a report.
</p>
<p>
<strong>7. Independent Review </strong>
</p>
<p>
As part of our commitment, in April 2020 we hired the law firm of Kaplan
Hecker & Fink LLP to conduct an independent review of our content compliance
function, with a focus on meeting legal standards and eliminating all non-consensual
content, CSAM and any other content uploaded without the meaningful consent
of all parties. We requested that the goal of the independent review be to
identify the requisite steps to achieve a “best-in-class” content compliance
program that sets the standard for the technology industry. Kaplan Hecker
& Fink LLP is continuing its review, but has already identified and categorized
a comprehensive inventory of remedial recommendations, supported by dozens
of additional sub-recommendations, in addition to the steps identified above,
based on an evaluation and assessment of our current policies and practices.
Kaplan Hecker & Fink LLP is soliciting information to assist with its
review and in developing recommendations regarding our compliance policies
and procedures. If you would like to provide compliance suggestions, you
can do so
<strong><a href="https://pornhubfeedback.com/" target="_blank" rel="noopener">here</a></strong>.
</p>
<p> </p>
<p>PH</p>
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