Operations Coordinator

We are growing! We are currently looking to hire an Operations Coordinator to work with us in Japan!

Who we are:

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community & Operations Manager. Further, enhancing the local database of Evaluators and retaining the active ones.

What you will be doing:

• Plan, recruit, train and certify a sufficient and adequate number of active Evaluators to meet the current and forecasted missions in the operating areas
• Be responsible for the timely assignment and execution of fieldwork as per the Company’s standards, specific mission/client requirements and project schedule of the Business Unit Operations team
• Ensure the quality of the field surveys, their timely collection and electronic submission
• Validate the surveys during low activity period; screen the surveys during peak time
• Communicate proactively with the Customer Success Managers if there is any need of clarification or if there is any issue to report
• Coordinate and report project status to the Operations & Community Manager
• Make sure that the Operation margin target is reached by setting the appropriate pay rate and by taking into account the potential extra costs that may occur (transportation fees, remote locations, etc.)
• Enhance the Evaluators database: to find ways to attract new Evaluators, to onboard them and to keep them motivated and interested
• Retain and create long term relations with Evaluators
• Ensure the Evaluators have the best User Experience by answering quickly and effectively to their requests
• Ensure the Evaluators receive their payment on time by making sure the finance team has all their payment details

Requirements

What you will bring along:

• Diploma in Administration, Business, Management, or relevant field
• At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing
• Native Japanese, excellent communication skills in English as you will be the contact person for the Evaluators.
• Social media/Tech savvy (personal or professional)
• Microsoft Office skills required; other software knowledge is appreciated!
• Interest/ experience in social media outreach and community management
• Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well
• Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues
• Passionate, positive, and outgoing personality. Ability to work as part of a team
• Ability to work under pressure and to manage stress
• Customer-service orientation

If you have what we are looking for, please make sure to attach your updated Resume with your contact details.

Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.

To know more about us, please visit our website: https://www.cxg.com