Operations Supervisor

About The Team

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

Role Overview

As the Operations Supervisor at GOAT, you will be responsible for the day-to-day leadership and management of GOAT’s local facility. The ideal candidate for this role is highly organized, detail oriented, analytical, and thrives in a fast paced, ever evolving dynamic start up environment.

Strong decision-making skills will be critical for this role as the operational needs of the facility can fluctuate day-to-day. The planning, organization, and execution of completing operational goals can be challenging during our current growth, so it will be important that this position will work as a calm, objective focused leader to make sure targets are met daily.

In this role, you will:

• Promoting a strong safety culture and healthy work environment
• Lead, manage and cross-train a team associates and service providers
• Ensure best implementation in operations of inbound, inventory, verification, outbound, return, fulfillment and logistics
• Work with multiple departments to resolve potential delays and slippages
• Spearhead continuous improvements to increase efficiency, quality and reduce costs
• Engage in cost-benefit analyses, seeking to obtain best prices for materials and overseeing production methods to optimize output to peak efficiency levels
• Regularly monitor expenses, diminishing spend where possible if necessary to stay on budget
• Collect data and analyze trends and behaviors that will allow the organization to improve handling flow and customer experience
• Set the tone of the leadership team with a calm, positive, focused and forward motion leadership style in a high pressure, fast work environment with consistent changes
• Be knowledgeable of the company’s goals
• Other duties as assigned

We are looking for:

• Have minimum 5 years of cumulative experience in a supervisory role preferably within the logistics management / e-commerce / retail or other similar sector
• Have basic understanding on import and export processes
• Ability to lead and motivate a diverse team of associates
• Is highly organized with demonstrated attention to detail
• Possesses a financial acumen – recording, tracking and reporting expense control
• Strong proficiency in computer skills
• Succinct communications skills
• Must be able to lift and move boxes (up to 35 pounds)
• Must be available and willing to work extended hours as occasionally needed per day or per week, including weekends and holidays, to meet business needs

オペレーションスーパーバイザーとして、GOAT の現地倉庫における日々の指導と管理を担当していただきます。この職務にふさわしいのは、整理整頓に長けており、細部にまでにこだわることができ、分析的で、速いペースで進化し続けるダイナミックなスタートアップ企業の環境で活躍できる方です。

倉庫の運営ニーズは日々変動するため、このポジションには強い意思決定スキルが不可欠です。オペレーション上の目標を達成するための計画、組織、実行は、現在の成長期には困難であるため、このポジションは冷静かつ客観的に物事を見て判断できるリーダーとして、日々の目標達成をコミットしていただく必要があります。

業務内容：

• 強固な安全文化と健全な労働環境の推進
• アソシエイトとサービスプロバイダの指導、管理、クロストレーニング
• インバウンド、在庫、検証、アウトバウンド、返品、フルフィルメント、ロジスティクスのオペレーションにおける最適な実装の確保
• 複数の部門と連携し、潜在的な遅延や遅れを解決する
• 効率、品質、コスト削減のための継続的な改善の推進
• コスト・ベネフィット分析、原材料のベストプライス追求、生産方法の監督によるピーク効率レベルへの最適化
• 定期的に経費を監視し、予算内に収まるよう可能な限り経費を削減する
• データを収集し、トレンドや行動を分析することにより、ハンドリングフローやカスタマーエクスペリエンスを改善する。
• 一貫した変化を伴うプレッシャーの高いスピード感のある作業環境において、冷静、前向き、集中的、前進的なリーダーシップスタイルで、リーダーシップチームのトーンを設定する
• 会社の目標に精通する
• その他指示された業務

要求事項：

• 物流管理、電子商取引、小売業、その他類似の部門において、最低5年の監督業務経験があること。
• 輸出入に関する基本的な知識を有していること
• 多様なアソシエイトのチームをリードし、モチベーションを高める能力
• 細部にまで注意を払い、高度に組織化されていること
• 財務的な洞察力 - 経費管理の記録、追跡、報告
• コンピュータスキルに長けていること
• 簡潔なコミュニケーション能力
• 箱を持ち上げたり、動かしたりできること（最大35ポンド/約16キロまで）
• ビジネスニーズに合わせて、週末や祝日を含む1日または1週間のうち、必要に応じて長時間勤務が可能で、意欲的であること

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of over 50M members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 50 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.