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Has anybody ordered items from the AF store and not received them for months? I ordered 2 items in December and there was zero word of when I’d be getting them. After emailing I was told that items were back ordered and I’d get a notice when they are shipped. Any success ordering off site? (self.arcadefire)

submitted by gray-towel

Edit: After 4 months I received my package with my hoodie and patches, so don’t lose hope 👁

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[–]memwallNeon Bible 5 points6 points  (0 children)

Nope - I asked them to cancel my order about a month ago and they did so quickly with zero hassle. Kinda felt like it was just never gonna ship.

[–]Dream_in_Cerulean 2 points3 points  (1 child)

Everything I have ordered has shipped. I just recently placed another order and it is on the way with tracking. What did you order?

[–]gray-towel[S] 0 points1 point  (0 children)

i ordered a hoodie and the pack of patches 3 months ago. they did offer to reimburse me, but I still want my items :(

[–]Blips150Eye 0 points1 point  (0 children)

I preordered the album way back then, tracking said it was outbound, but nothing else for about a week or so

I contacted support and the vinyl was here within a few days

So I recommend you do that

[–]jch926 0 points1 point  (1 child)

I ordered a t-shirt when the WE stock was added. It took about 4 months to arrive with no communication as to why it was taking so long

[–]metastasis666 0 points1 point  (0 children)

Did that too, and the shirt never arrived. They refunded me but that wasn't what I wanted. I always suspected the colored logo t-shirts were never made. So you got yours?

[–]TimAlloy 0 points1 point  (0 children)

I ordered a baseball cap and a poster from an old show I was at like 15 years ago just before they changed the site and got rid of the old merch. I had to contact them to see what was taking so long. It shipped from Canada, took 6 or 7 weeks.